Return ＆ Refund

"Three guarantees" service

1. Repair guarantee: During normal protection and use, the wooden parts of the pool table and other wooden parts may be cracked, severely deformed, blistered or bulged due to natural reasons and not caused by human factors, the glue edges may be loose and open, and the paint may fall off and the stone slab may be broken due to non-human factors. , if it breaks along the waterline, it will be identified by Xingpai technicians. If it meets the warranty scope, it will be repaired free of charge. The warranty period for wooden parts and stone slabs is one year (calculated from the date of final acceptance of the billiard table installation).

2. Guaranteed replacement: If there is any problem with the billiard table parts or accessories due to natural reasons and non-human factors during normal protection and use, please contact the manufacturer as soon as possible, and Xingpai technicians will identify and propose parts replacement requirements, and the replacement will be guaranteed within 2 months. Replacement of problematic parts: During the warranty period, if the same part is repaired twice within 3 months and still fails to meet the usage standards, you can enjoy free parts replacement with the original purchase and after-sales records.

3. Guaranteed return: During normal protection and use, the wooden parts of the pool table will suffer from serious cracking, serious deformation of the wooden frame parts, bubbling and bulging of the fireproof board due to natural causes and non-human factors within 1 month from the date of acceptance. Performance defects such as loose and peeling rubber edges and large areas of paint peeling will affect normal use. Please contact the manufacturer as soon as possible. After Xingpai technicians have identified it, if the problematic parts of the same product still cannot be used normally after repairing them twice, you must make a request for return or exchange on the spot. The freight and disassembly and assembly fees incurred for the goods are borne by the manufacturer (the manufacturer does not bear any costs for non-factory quality problems).

 

4. Those who fall into any of the following situations will not enjoy the "Three Guarantees" service

• Damage caused by non-original after-sales disassembly, installation, repair, and movement
• Damage caused by improper use and maintenance, such as: deformation, cracking and other problems of billiard table components caused by moisture in the ball room, water leakage, improper maintenance (such as wiping with a wet towel), etc.;
• Exceeded the "Three Guarantees" period
• Free gifts provided with Taiwan do not enjoy the "Three Guarantees" service
• Damage caused by human factors
• Points, gifts, coupons and other non-cash gifts will not be refunded when returning or exchanging goods.

5. Refunds: We will notify you once we’ve received and inspected your return, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.